Terms and Conditions

Last Updated: June 2026

Welcome to The Memory Trunk Co. By accessing or using our website, placing an order, or purchasing any product from us, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these Terms, please do not use our website or services.

1. Business Information

Business Name: The Memory Trunk Co.
Business Type: Partnership Firm
Address: 2/44, 3/C, Panch Pipla Street, Rander Road, Rander, Surat, Gujarat, India – 395005
Email: thememorytrunkco@gmail.com
Phone/WhatsApp: +91 8849535504

2. Eligibility

By using our website and placing an order, you confirm that:

You are at least 18 years of age or have permission from a parent or legal guardian.
The information provided by you is accurate and complete.
You are authorized to use the payment method provided.

3. Personalized Products

The Memory Trunk Co. specializes in customized and made-to-order products.

By placing an order, you acknowledge that:

All photographs, text, names, dates, and other customization details submitted by you are accurate.
You have the necessary rights and permissions to use any photographs, logos, artwork, or content uploaded to our website.
We are not responsible for errors resulting from incorrect information submitted by customers.

Once production begins, customization details cannot be changed.

4. Order Acceptance

All orders are subject to acceptance and availability.

We reserve the right to:

Accept or reject any order.
Refuse service to anyone for any lawful reason.
Cancel orders in cases of suspected fraud, payment issues, or misuse of our services.

In case of cancellation by us after payment is received, the applicable amount will be refunded to the original payment method.

5. Pricing

All prices displayed on the website are in Indian Rupees (INR) unless otherwise specified.
Prices are subject to change without prior notice.
Shipping charges, taxes, and applicable fees may be charged separately at checkout.
Current standard shipping charge is ₹99 unless otherwise stated.

6. Payments

We accept online payments through approved payment gateways.

Orders will be processed only after successful payment confirmation.

The Memory Trunk Co. does not store complete payment card information on its servers.

7. Order Cancellation

Customers may request cancellation only before production has started.

Once design preparation, customization, printing, manufacturing, or production has begun, orders cannot be cancelled, modified, or refunded.

The Memory Trunk Co. reserves the sole discretion to determine whether production has commenced.

8. Intellectual Property

All website content including:

Logos
Brand names
Product designs
Images
Graphics
Text
Website content

are the intellectual property of The Memory Trunk Co. and may not be copied, reproduced, distributed, or used without prior written consent.

9. User Content

When you upload photographs, images, messages, or other content, you grant The Memory Trunk Co. a limited license to use such content solely for the purpose of producing and delivering your customized order.

You confirm that your uploaded content:

Does not infringe any third-party rights.
Is not unlawful, offensive, defamatory, or prohibited by applicable laws.
Does not violate intellectual property rights.

We reserve the right to reject any content deemed inappropriate or unlawful.

10. Shipping & Delivery

Production timelines and shipping estimates are provided for informational purposes only.

While we strive to meet estimated timelines, delays may occur due to:

Courier issues
Weather conditions
Public holidays
Operational disruptions
Force majeure events

The Memory Trunk Co. shall not be liable for delays beyond its reasonable control.

11. International Orders

For international shipments:

Customers are solely responsible for customs duties, import taxes, VAT, clearance charges, and any other fees imposed by their destination country.
The Memory Trunk Co. is not responsible for delays caused by customs authorities.
Orders refused by customers due to customs charges may not qualify for refunds.

12. Limitation of Liability

To the maximum extent permitted by law:

The Memory Trunk Co. shall not be liable for indirect, incidental, special, punitive, or consequential damages.
Our total liability arising from any order shall not exceed the amount paid for that specific order.

13. Accuracy of Product Representation

As our products are handmade and personalized:

Minor variations in color, layout, print placement, texture, or appearance may occur.
Product images are for illustrative purposes only.
Such variations shall not be considered defects.

14. Force Majeure

The Memory Trunk Co. shall not be liable for failure or delay in performance caused by events beyond reasonable control, including but not limited to:

Natural disasters
Floods
Fire
Government restrictions
Pandemic-related disruptions
Labor disputes
Transportation interruptions

15. Privacy

Your use of our website is also governed by our Privacy Policy.

By using our services, you consent to the collection and use of information as described therein.

16. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India and the State of Gujarat.

17. Jurisdiction

Any disputes arising from the use of our website, products, or services shall be subject to the exclusive jurisdiction of the courts located in Surat, Gujarat, India.

18. Changes to Terms

The Memory Trunk Co. reserves the right to modify these Terms & Conditions at any time without prior notice.

Updated versions will be posted on our website and become effective immediately upon publication.

19. Contact Information

For questions regarding these Terms & Conditions, please contact:

The Memory Trunk Co.
Email: thememorytrunkco@gmail.com
Phone/WhatsApp: +91 8849535504
Address: 2/44, 3/C, Panch Pipla Street, Rander Road, Rander, Surat, Gujarat, India – 395005