About The Memory Trunk Co.
What is The Memory Trunk Co.?
The Memory Trunk Co. is a personalized gifting brand that transforms your cherished memories into unique keepsakes such as custom calendars, photo frames, mobile stands, and memory magazines.
What makes your gifts special?
Every product is custom-made using your photos, names, messages, and special memories, making each gift truly one of a kind.
Products & Packages
What gift packages do you offer?
Package 1 – ₹999
- Custom Calendar
- Custom Mobile Stand with Photo
Package 2 – ₹1499
- Everything in Package 1
- Custom Magnetic Fridge Photo Frame
Package 3 – ₹1999
- Everything in Package 2
- Custom Wall Photo Frame
Package 4 – ₹2499
- Everything in Package 3
- Custom Memory Magazine with 40+ Photos
Can I purchase products separately?
Please contact our support team for custom requirements and product availability.
Is the Memory Magazine included in every package?
No. The Memory Magazine is included only in the ₹2499 package.
Ordering
How do I place an order?
Simply select your preferred package, upload your photos, provide the required details, and complete the payment through our website.
Can I order from outside India?
Yes. We accept both domestic and international orders.
Is Cash on Delivery (COD) available?
No. We currently accept prepaid orders only.
Can I order multiple gift boxes at once?
Yes. You can place multiple orders through our website.
Photos & Customization
How many photos can I upload?
The number of photos required depends on the package selected. Our team will guide you if additional photos are needed.
What type of photos should I upload?
For the best print quality, we recommend clear, high-resolution photos.
Can I add a personal message?
Yes. Personalized messages can be included where applicable.
Can I change my photos after placing an order?
Changes can only be made before production begins. Once production starts, modifications may not be possible.
Do you provide a design preview before printing?
No. We do not provide design previews before production.
Production & Shipping
How long does production take?
Since all products are made-to-order, production typically takes 8–10 business days.
How long does delivery take after dispatch?
Orders are generally delivered within 3–5 business days after dispatch within India.
What are the shipping charges?
A standard shipping fee of ₹99 is charged per order unless otherwise specified.
Do you provide tracking details?
Yes. Tracking information will be shared once your order has been dispatched, where available.
Returns, Refunds & Replacements
Do you accept returns?
No. As all products are personalized and made specifically for each customer, returns are not accepted.
Do you offer refunds?
No. Personalized products are non-refundable.
Can I cancel my order?
Orders can only be cancelled before production begins. Once production starts, cancellations are not permitted.
What if I receive a damaged product?
You must contact us within 48 hours of delivery and provide a complete unboxing video showing the package opening and product condition.
Is an unboxing video mandatory?
Yes. A complete and uninterrupted unboxing video is mandatory for any damage or replacement claim.
Will I get a replacement for a damaged product?
Replacement requests may be approved in cases of:
- Transit damage
- Wrong product delivered
- Manufacturing defects
All claims are subject to review by our team.
What if I upload the wrong photos or incorrect information?
Customers are responsible for ensuring all submitted photos, names, dates, messages, and addresses are accurate. Refunds or replacements will not be provided for customer-submitted errors.
International Orders
Do you ship internationally?
Yes. We ship to selected international destinations.
Are customs duties included in the price?
No. Customers are responsible for any customs duties, import taxes, VAT, or other charges imposed by their destination country.
Can customs delays affect delivery?
Yes. International shipments may be delayed due to customs clearance procedures, which are beyond our control.
Support
How can I contact The Memory Trunk Co.?
- Email: thememorytrunkco@gmail.com
- WhatsApp/Phone: +91 8849535504
What are your customer support hours?
For assistance regarding orders, shipping, or customization, please contact us via email or WhatsApp. Our team will respond as soon as possible.
Where is The Memory Trunk Co. located?
2/44, 3/C, Panch Pipla Street, Rander Road,
Rander, Surat, Gujarat, India – 395005

