Last Updated: June 2026
The Memory Trunk Co. ("we," "our," "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit our website, place an order, or interact with our services.
By accessing or using our website, you agree to the terms of this Privacy Policy.
1. Business Information
Business Name: The Memory Trunk Co.
Business Type: Partnership Firm
Address: 2/44, 3/C, Panch Pipla Street, Rander Road, Rander, Surat, Gujarat, India – 395005
Email: thememorytrunkco@gmail.com
Phone/WhatsApp: +91 8849535504
2. Information We Collect
We may collect the following information when you use our website or place an order:
Personal Information
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Full Name
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Email Address
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Mobile Number
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Shipping Address
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Billing Address
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Country, State, and Postal Code
Order Information
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Product selections
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Customization details
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Personalized messages
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Uploaded photographs and images
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Order history
Payment Information
Payments are processed securely through third-party payment providers.
We do not store your complete debit card, credit card, banking, or payment credentials on our servers.
Technical Information
We may automatically collect:
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IP Address
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Browser Type
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Device Information
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Website Usage Data
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Referral Sources
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Cookies and Similar Technologies
3. How We Use Your Information
We use your information to:
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Process and fulfill orders
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Create personalized products
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Deliver products and services
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Provide customer support
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Send order confirmations and updates
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Respond to inquiries and requests
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Improve website functionality and user experience
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Prevent fraud and unauthorized transactions
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Comply with legal obligations
4. Customer Photos and Personalized Content
As part of our services, customers may upload photographs, artwork, messages, and other personalized content.
By submitting such content, you confirm that:
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You own the content or have permission to use it.
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The content does not violate any third-party rights.
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The content is lawful and appropriate.
Uploaded content is used solely for the purpose of creating and delivering customized products.
5. Marketing Communications
We may send order-related communications including:
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Order confirmations
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Production updates
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Shipping notifications
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Customer support communications
Where legally permitted, we may also send promotional offers and marketing communications.
You may opt out of marketing communications at any time.
6. Cookies
Our website may use cookies and similar technologies to:
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Improve website performance
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Remember user preferences
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Analyze website traffic
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Enhance customer experience
You may disable cookies through your browser settings; however, some website features may not function properly.
7. Meta Pixel and Advertising Technologies
We use Meta (Facebook and Instagram) advertising technologies, including Meta Pixel, to:
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Measure advertising performance
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Understand website visitor behavior
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Deliver relevant advertisements
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Improve marketing effectiveness
Meta may collect information according to its own privacy practices.
8. Sharing of Information
We do not sell, rent, or trade customer personal information.
We may share information with trusted third parties only when necessary to:
Payment Processing
Payment gateway providers that securely process transactions.
Shipping and Logistics
Courier and delivery partners responsible for fulfilling orders.
Legal Compliance
Government authorities, regulators, courts, or law enforcement agencies when required by law.
Business Operations
Service providers assisting with website operations, order management, customer support, and security.
9. Data Retention
We retain personal information only as long as reasonably necessary for:
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Order fulfillment
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Customer support
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Business records
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Tax and accounting requirements
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Legal compliance
We may retain certain information for longer periods where required by law.
10. Data Security
We implement reasonable administrative, technical, and organizational safeguards to protect your information from:
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Unauthorized access
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Loss
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Misuse
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Alteration
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Disclosure
However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
11. International Customers
If you access our website from outside India, your information may be processed and stored in India or in jurisdictions where our service providers operate.
By using our services, you consent to such processing and transfer of information.
12. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, content, or security of external websites.
Users should review the privacy policies of those websites separately.
13. Your Rights
Subject to applicable laws, you may have the right to:
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Access your personal information
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Request correction of inaccurate information
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Request deletion of personal information where legally permissible
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Withdraw consent where applicable
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Raise concerns regarding data handling practices
Requests may be submitted using the contact details provided below.
14. Children's Privacy
Our services are not intended for children under the age of 18.
We do not knowingly collect personal information from minors without appropriate consent.
15. Changes to this Privacy Policy
The Memory Trunk Co. reserves the right to modify or update this Privacy Policy at any time.
Changes become effective immediately upon publication on our website.
We encourage users to review this policy periodically.
16. Contact Us
If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact:
The Memory Trunk Co.
Email: thememorytrunkco@gmail.com
Phone/WhatsApp: +91 8849535504
Address: 2/44, 3/C, Panch Pipla Street, Rander Road, Rander, Surat, Gujarat, India – 395005
By using our website and services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.