At The Memory Trunk Co., we want you to be completely satisfied with your purchase. If you are not happy with your order, we're here to help.
Eligibility for Returns
Items must be returned within 7 days of delivery. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Non-Returnable Items
The following items cannot be returned:
- Personalized or customized products
- Gift cards
- Items marked as final sale
How to Initiate a Return
To initiate a return, please contact us with your order number and reason for return. Once your return is approved, we will provide instructions on how to send your item back to us.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and credited to your original payment method within 7–10 business days.
Shipping Costs for Returns
Return shipping costs are the responsibility of the customer unless the item was received damaged or incorrect.
Contact Us
If you have any questions about our return policy, please don't hesitate to reach out to us.