Last Updated: June 2026
At The Memory Trunk Co., every product is personalized and made specifically for each customer. Since our products are custom-made and cannot be resold, we maintain a strict Return, Refund & Replacement Policy.
By placing an order with The Memory Trunk Co., you acknowledge and agree to the terms outlined below.
1. Customized Products
All products sold by The Memory Trunk Co. are personalized and manufactured according to customer-provided photographs, names, messages, dates, and customization details.
As these products are created exclusively for individual customers:
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Returns are not accepted.
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Refunds are not provided.
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Exchanges are not available.
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Order cancellations are not permitted once production has begun.
2. No Return Policy
We do not accept returns for:
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Change of mind.
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Incorrect product selection by the customer.
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Incorrect photographs uploaded by the customer.
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Spelling mistakes or incorrect customization details provided by the customer.
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Delay caused by customer response time.
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Minor color or design variations.
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Personal preference or dissatisfaction unrelated to manufacturing defects.
3. No Refund Policy
All purchases made through The Memory Trunk Co. are non-refundable.
Refunds will not be issued for:
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Personalized products.
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Customer errors in submitted content.
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Incorrect shipping information provided by the customer.
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Refusal to accept delivery.
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Delays caused by courier partners.
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Delays caused by customs clearance for international shipments.
4. Replacement Eligibility
A replacement may be provided only under the following circumstances:
Damaged Product Received
If a product arrives damaged during transit.
Wrong Product Received
If a product different from the item ordered is delivered.
Manufacturing Defect
If the product contains a significant manufacturing defect that materially affects its intended use.
The final determination of eligibility for replacement shall be made solely by The Memory Trunk Co. after review of the submitted evidence.
5. Mandatory Unboxing Video Requirement
To qualify for any replacement claim, customers must provide:
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A clear and uninterrupted unboxing video.
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The video must begin before opening the package.
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The shipping label must be clearly visible.
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The product and any damage must be clearly visible.
Claims submitted without a complete unboxing video may be rejected.
Photographs alone may not be considered sufficient evidence.
6. Claim Reporting Timeline
Customers must report any eligible issue within 48 hours (2 days) of delivery.
Claims submitted after 48 hours from the delivery timestamp may not be accepted.
7. Replacement Review Process
After receiving a claim, we may request:
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Unboxing video
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Product photographs
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Order details
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Additional supporting information
Our team will review the submitted evidence and communicate a decision within a reasonable timeframe.
Approval or rejection of a replacement request shall be at the sole discretion of The Memory Trunk Co.
8. Replacement Product Shipping
If a replacement claim is approved:
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A replacement product will be manufactured and shipped.
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No monetary refund will be issued.
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The replacement product will be shipped to the original delivery address unless otherwise agreed.
9. Customer Responsibility
Customers are solely responsible for ensuring that all submitted information is accurate, including:
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Photographs
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Names
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Dates
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Messages
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Design preferences
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Shipping address
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Contact information
The Memory Trunk Co. shall not be responsible for errors resulting from inaccurate information provided by customers.
10. Order Cancellation Policy
Orders may be cancelled only before production has started.
Once design preparation, customization, printing, manufacturing, or production begins:
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Cancellation requests will not be accepted.
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Refunds will not be issued.
The determination of production status shall be made by The Memory Trunk Co.
11. International Orders
For international shipments:
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Customers are responsible for customs duties, import taxes, VAT, clearance fees, and other local charges.
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Refusal to pay customs charges does not qualify for refunds, returns, or replacements.
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Delays caused by customs authorities are beyond our control.
12. Limitation of Liability
The maximum liability of The Memory Trunk Co. in relation to any order shall not exceed the purchase price paid for that order.
Under no circumstances shall The Memory Trunk Co. be liable for indirect, incidental, special, or consequential damages.
13. Contact Us
For replacement-related concerns, please contact:
The Memory Trunk Co.
Email: thememorytrunkco@gmail.com
Address: 2/44, 3/C, Panch Pipla Street, Rander Road, Rander, Surat, Gujarat, India – 395005
By placing an order with The Memory Trunk Co., you acknowledge that you have read, understood, and agreed to this Return, Refund & Replacement Policy.